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Terms of service

1. General

These general terms and conditions (“Terms”) contain the terms and conditions governing the use of the online service, data content and various technical solutions (hereinafter “Service”) provided to the customer by Navigora Oy (hereinafter “Supplier”). The ordering organization and/or the individual ordering the product (hereinafter “Customer”) mentioned in the order confirmation declares that they have read these Terms and, either by making a payment transaction or by signing the order agreement, that they accept them and undertake to comply with them.

2. Delivery and production of the Service

The Supplier shall deliver the Service in accordance with the order placed with the customer and/or the written order confirmation, with the agreed content, at the agreed time or within a reasonable time from the conclusion of the agreement, unless a delivery schedule has been separately agreed. The Customer must check the Service immediately after delivery. The delivery shall be deemed accepted unless the Customer has complained to the Supplier in writing about any errors detected within two (2) weeks of delivery. The delivery is deemed to be accepted despite the complaint, unless there is a defect in the Service that prevents its use. The Customer is responsible for the costs of inspection and testing not included in the Service. The Customer must contribute to the delivery of the Service to the best of their ability. The Customer must provide the Supplier with sufficient and correct technical and other information for the delivery of the Service and other matters necessary for the production of the Service in good time. The Customer is responsible for the information provided and the suitability of the measures taken based on it for their intended purpose.

The Supplier has the right to produce the Service in the manner it deems best and to use subcontractors in the production of the Service and to make changes affecting the technology, information content and use of the Service. The Supplier is not responsible for the costs caused to the Customer by the change. The Supplier is responsible for the compliance of the Service with regulations and good practice. The Supplier strives to ensure the best possible accuracy and timeliness of the information contained in the Service (hereinafter “Information”) based on the information and materials at its disposal.The operations of Navigora Oy’s online service are guided by the Electronic Communications Data Protection Act, legislation on the processing of credit information with its regulations, the Communications Market Act and the Personal Data Act.

3. Right of use and limitations of Services and Information

The Supplier grants the Customer the right to use the Service and the Information provided to the Customer as part of it in accordance with these Terms. The Customer has the right to use the Service and the Information contained therein for internal use only. The rights of use granted to the Customer do not include the transfer of ownership or intellectual property rights. The right of use of the Service in accordance with the Agreement is transferred to the Customer when the Service or the Information provided as part of it has been delivered.

The Customer has the right to use the Service and Information for its own sales, marketing, customer management and business development needs. The account manager designated by the Customer and the users receive personal IDs from the Service. Users are obliged to keep their personal IDs carefully and their disclosure to third parties is prohibited. The Customer is responsible for the use of the Service with the IDs provided to the users. The Customer must ensure that the users are aware of the personal nature of the right of use, as well as its limitations and data protection. The Customer is obliged to immediately notify the Supplier if the user leaves the Customer’s service or if the Customer’s right to use the Service is otherwise suspended or terminated.

The automated scraping of the content of the Service using personal identifiers is prohibited in all its forms. If personal identifiers are used to scrape automated information, this constitutes a significant breach of contract, for which the Customer must pay damages to the Supplier.

The Customer’s liability for the use of the Service by its designated users ends when the Customer has deactivated/deleted the designated user’s information from the Service or, alternatively, informed the Supplier of the deactivation/deletion of the user’s rights and the Supplier has deactivated/deleted the rights.

The Service and the Information provided to the Customer may only be used in accordance with the rights of use specified in these Terms of Use.

The disclosure of the Information contained in the Service by the Customer or its designated user to a third party is prohibited in all forms, except for the use of the Information in the Customer’s sales and marketing activities, such as sending targeted marketing messages and utilizing business reports purchased by the Customer to support the Customer’s business. The Customer is not entitled to use the Service or the Information to disclose information to a third party or to use the Information to develop or produce services similar to the Service or to otherwise conduct business that competes with the Supplier.

The Customer may not directly or indirectly utilize the Information or the Service in any way other than as described in this section of the agreement. The Customer may not publish, resell or otherwise transfer the Information in any way for consideration or free of charge.

Some of the Information provided by the Service is transferable by downloading for the Customer’s internal use, for example, for targeting sales and marketing campaigns or for business analysis purposes. The Customer may not publish or provide this Information downloaded from the Service in any form. The right to use the downloaded Information for the aforementioned sales and marketing purposes and business analysis purposes is limited to the three (3) months following the time of download.

PDF-format products (reports, certificates) downloaded from the Service are transferred to the Customer’s control and the Customer receives the right to use them for targeting sales and marketing campaigns, business development and business analysis purposes.

The Supplier has the right, in cooperation with the Customer, to check how the use of the Service and the Data downloaded to the Customer from it has been arranged by the Customer and its users.

The Customer is responsible for ensuring that the material delivered by it for the purposes of targeting sales and marketing campaigns, targeted using the Service, and the messages sent by the Customer do not violate good manners or the law or regulations of the authorities.

The Customer or the user designated by it does not have the right to use the Service and the Data contained therein in violation of, among others, the Personal Data Act, the Electronic Communications Data Protection Act, or regulations concerning direct marketing.

The Customer is responsible for all claims made by authorities and other third parties that arise from the Customer’s use of the Service and Data in violation of these Terms and Conditions.

The Supplier has the right to monitor the use of the Service and Data in accordance with the agreement by various methods. If abuse is found, the Customer is obliged to compensate the Supplier for the damages caused and the financial benefit received from the use of the Service/Data.

4. Maintenance and errors of the Service and the information contained therein

A Service is considered to have an error if it prevents or substantially hinders the use of the Service.

The Supplier maintains the Service on a 24/7 basis and corrects errors caused by the Supplier as part of the Supplier’s normal business operations.

The Supplier has the right to change the functionality and content of the Service without the separate approval of the Customer or the user. Efforts have been made to ensure the usability of the Service as efficiently as possible. However, the Supplier is not responsible for temporary service interruptions.

The Supplier has the right to temporarily suspend the production of the Service if this is necessary to carry out improvements, repairs and modifications to the Service. The Supplier strives to ensure that the interruption is short-lived and that it causes the Customer as little inconvenience as possible. The Supplier will notify the Customer of the interruption in advance if this is possible considering the reason for the interruption and the duration of the interruption can be expected to affect the Customer’s use of the Service.

The Supplier, its data producers or partners are not responsible for any errors in the Service or the Data provided that are considered to be individual or for their consequences. The primary aim is to replace incorrect information with corrected information content as part of the Supplier’s normal business operations.

5. Term and Termination of Agreement and Subscription

Unless otherwise specified in the subscription or subscription confirmation, the Service subscription is valid for an indefinite period of twelve (12) months from the start of the subscription. The subscription will automatically renew for a new twelve (12) month subscription period unless the subscription is terminated in writing at least one (1) month before the end of the current subscription period.

The Supplier and the Customer (hereinafter referred to as the Contracting Party) have the right to terminate this Agreement with immediate effect if

  • The Customer cannot be charged for payment (credit cards, debit cards, online payments) in connection with an order placed

  • The Customer’s payment is delayed for fourteen (14) days from the payment due date and a payment reminder has been issued for the delay in payment

  • The Customer or a user designated by it misuses the Service or otherwise materially violates the terms of this Agreement

  • The Customer’s control actually and materially changes

  • The other Contracting Party terminates or suspends its business operations, files for corporate reorganization or bankruptcy or begins to negotiate such or other arrangements with its creditors to restructure its debts or such an application is filed by a creditor of one of the Contracting Parties

Termination of the Agreement does not release the Customer from payment obligations that have already arisen. If the agreement is terminated by the Customer before the end of the twelve (12) month agreement period, the Supplier has the right to charge the Customer the Service usage fees for the entire agreement period.

6. Prices and invoicing

The Customer shall pay the Supplier the fees for the use of the Service and Information in accordance with the price list and/or order confirmation presented in connection with the order in accordance with the invoicing periods specified by the Supplier. The then-current value-added tax shall be added to all prices.

Unless otherwise agreed, the invoicing period for the use of the Service and Information is twelve (12) months and the payment term is fourteen (14) days. The Supplier has the right to charge annual late payment interest in accordance with the then-current interest law, in addition to collection costs and processing fees, for late payments from the due date of the invoice.

The Customer is responsible for paying the collected fees to the Supplier even if a third party has used the Service or Information with the user IDs issued to the Customer and the Customer does not prove that such use was due to a technical error in the Service.

The Supplier has the right to block the Customer’s access to the Service if the Customer does not pay the overdue receivable within fourteen (14) days of issuing a payment request. Closing the Service does not release the Customer from paying the fees under this Agreement for the duration of the Agreement.

The Supplier reserves the right to change the fees and payment terms arising from the use of the Service for each agreement period. The Customer will be notified of changes in the fees and payment terms at least one (1) month before the end of each agreement period.

However, price increases resulting from legislation and regulations of authorities, etc. shall enter into force immediately upon the entry into force of the increases.

7. Intellectual Property Rights of the Service and Information

All rights to the information content, databases, software, licenses used in these and other intellectual property rights belong to the Supplier, its partners or third parties. In addition to the limited rights of use other than those mentioned in this agreement, the terms of this agreement do not grant the Supplier’s Customer any rights to the Service or the Information contained therein or to the intellectual property rights related thereto.

Any copyright, proprietary rights or other intellectual property rights of the Supplier or its partners may not be removed or changed from the Service or the Information contained therein.

The Supplier is responsible for ensuring that the Service it provides does not infringe any intellectual property rights valid in Finland at the time of entering into the agreement. The Supplier declares that it has the right to transfer the right to use the Service it provides and the Information contained therein.

8. Compensation for damages

In principle, neither contracting party is obliged to compensate the indirect damage caused to the other.

Deviating from this, the contracting parties have the right to compensation for immediate damage, if the other party has caused the damage intentionally or with gross negligence. The amount of compensation to be paid by the Customer depends on the extent of the damage caused to the Supplier or its partner. As far as the Supplier is concerned, the compensation for the immediate damage caused to the Customer is, however, in all cases no more than the amount according to the Customer’s order or order confirmation.

The contracting party is released from its obligation and liability for damages if the breach of the contractual obligation is caused by a force majeure. A force majeure is considered to be a circumstance that occurs after the conclusion of the contract, which the parties had no reason to take into account when concluding the contract, and which prevents or delays the fulfillment of the contractual obligations or makes them unreasonably difficult, and its hindering effect cannot be removed without an unreasonable loss of time. Force majeure can be, for example, a strike, war, rebellion, internal unrest, coercive action by the authorities, import or export ban, natural disaster, interruption of public transport, public telecommunications or energy distribution, labor dispute or fire, or malfunction or delay of telecommunications or equipment acquired from a third party or in the possession of a third party, or another equally significant and unusual cause independent of the Contracting Party. A contracting party that wants to invoke a force majeure must notify the other party in writing of the postponement of the fulfillment of the contractual obligation as well as its termination immediately after the occurrence of the obstacle.

9. The customer’s responsibility when using the contact register in direct marketing

The Customer is responsible for appropriate registration when using the contact register created with the help of the Supplier as part of direct marketing. Handing over the contact register to a third party is prohibited in all its forms, excluding the delivery of the registers to a third party in connection with sending the Customer a message and/or telephone contact.

When the Customer utilizes and saves the contact information found in the Supplier’s online service for their own use, the Customer becomes the administrator of the register. In this case, the Customer must inform his customers and/or marketing contacts about the register when contacting him. For example: “Customer’s customer register (Customer’s e-mail address for contacts), or “Customer Oy’s marketing register” (Customer’s e-mail address for contacts).

The Customer undertakes to receive and promptly process customer feedback related to direct marketing or other processing of personal data. The Customer must have effective arrangements to ensure that the Customer is not in contact with persons who have forbidden it. The Customer is obliged to ensure that it does not direct its contacts to a company that is not active.

If the appropriate marking of the source of marketing contacts is missing or is essentially incorrect or misleading, the Supplier has the right to demand compensation from the Customer for individual campaigns. However, this does not limit Supplier’s other possible claims due to an error or lack of source of the marketing contacts marking, if the data protection authority intervenes or the error causes harm to Supplier’s business.

10. Use of Customer’s name and logo on the Supplier’s website

The Supplier does not require the Customer’s prior written consent to refer to the Customer as a customer in its own sales and marketing activities.

11. Other Terms of Use

The Customer undertakes to keep confidential any confidential information received from the Supplier. The Supplier reserves all rights to the disclosed information and the Customer has no right to use it without a separate written agreement other than in connection with the activities under this Agreement. This confidentiality clause shall remain in effect even after the termination of this Agreement.

The Parties shall send any notices related to the Agreement in writing to the address or email address specified by the other Party in the Agreement. The notices shall be deemed to have been received by the other Party on the seventh (7) day after they are sent.

The Agreement shall be governed by Finnish law. Any disputes relating to the use of the Services and these Terms shall primarily be resolved through negotiations between the Parties. If this does not lead to a satisfactory outcome for both Parties, the disputes shall be resolved in the Espoo District Court.

The Customer shall not have the right to transfer the Agreement to a third party without the Supplier’s prior written consent. However, the Supplier shall have the right, without the Customer’s consent, to transfer the Agreement in whole or in part to a third party to whom the business referred to in the Agreement is transferred, or to a company belonging to the same group. The Supplier shall also have the right to transfer its receivables based on the Agreement to a third party. After notification of the transfer of receivables, payments may only be validly made to the assignee.

12. Validity of the Terms of Use

These Terms of Use shall enter into force on 23 August 2026 and shall remain valid until further notice. The Supplier reserves the right to amend these Terms of Use. The Customer shall be notified of the new Terms of Use within a reasonable time before they enter into force. The Customer shall notify the Supplier within fourteen (14) days of the publication of the amendment to the Terms of Use if the Customer does not accept the amendment to the Terms of Use, and shall terminate the Agreement to expire on the date on which the new Terms of Use enter into force. Otherwise, the Customer is deemed to have accepted the change in the terms of use as binding on him/her.

  • This terms of service document was last updated on August 19, 2026.